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How to set up omnichannels

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We released a new feature in the JivoChat service which can help your customers contact with you via social networks and services like Facebook, Telegram and Viber in a fast and a reliable way or use the JivoChat box as usual. To start using the new feature you should setup the integration with those services ( Facebook, Telegram, Viber). After that you should open the Admin panel and then an appropriate site’s Settings.

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After that, you should open Omni-channel section on the left side. In this section you can choose and set previously integrated social services which will be connected to the chat widget on your site.

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N.B.! This section has the field where you can enter a phone number and your customers can call it from mobile devices.

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The desktop version of the chat widget has a bit different appearance: in the lower part of the chat box Continue in Facebook Messenger label could be found.

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