We added a new integration with Viber messenger. With this integration your agents will be able to receive messages directly from Viber public accounts into the Jivochat agent’s app.
First of all you should create a public account in Viber via this link.
In the beginning you should set your phone number where you get an activation code.
If during registration process you will get a “Session Expired” error you can try to proceed on a mobile device.
Next you will get the activation code on mobile device in Viber application.
On the next step you should set your email address and password.
Press next and open Viber’s admin panel on PC and log in with your credentials.
Next you should press “Create Bot Account” on the left panel
Enter your public account’s information, like name and URL.
You can set any category/subcategory. Note that an image should be only .jpg format and has strict dimensions:400x400 pixels
Next set your account’s description and location
In the end you will get the API key that you should copy
Now open JivoChat’s admin panel and add a new Viber’s channel
In the new window paste your Viber’s API key.
That’s all! Now if a customer send you a message to your public account you will get it in an agent’s application
Please don’t forget to publish your account.
Please note that at this moment Viber shows in search results only big brands/companies, but you can use direct links like viber.com/URL. You can read more about it in this Viber’s article.