Connect with customers from Instagram in JivoChat

Receive DMs, mentions, and replies to your Instagram Stories in JivoChat app

Official integration

JivoChat gets access to Instagram messages through the official Messenger API for Instagram. This ensures stable work of the integration without any risk to your Instagram account.

Your Instagram password is protected

Now you don’t have to share your Instagram password with employees and worry about the security of the account: all messages are stored in the JivoChat app, and you can add your colleagues to the chat at any time.

Do not miss a single message. Even at night

When the flow of requests is intense and customers contact you even at night – connect the chatbot to answer all messages and not miss a single customer.

Work with customers together with the team

Work on Instagram requests with your team in the JivoChat app - add the right specialist to the chat when you need it. It’s also easy to sort our chats in the JivoChat app – you see chats that are already taken by an agent and chats that are waiting for the response.

Monitor agents’ work and track statistics
Assign responsible agents to work with requests from Instagram, set up notifications, and track the speed and quality of responses with JivoChat statistics and the conversation history.
Connect your Instagram account to JivoChat right now and start responding to customers.
Frequently Asked Questions
What are the requirements for an Instagram account to connect to JivoChat?
Facebook Instagram integration rules allow only verified business accounts to integrate with JivoChat. Your account must be linked to a Facebook page.
How do I convert my personal Instagram profile to a business account?
You can find more information about setting up a business account on Instagram here
What formats of Instagram messages does JivoChat accept?
You will be able to receive and send text messages and photos, reply to mentions of your account in the subscribers’ Stories, and check customer reactions to your Stories.
How can I connect Instagram to JivoChat?
If your Instagram business account meets all Facebook integration requirements, connect JivoChat in three easy steps by following this instruction: