Enable email forwarding from your company's address to Jivo and your team will receive emails and chats in a single inbox with access to all JivoChat productivity features.
Be faster than your competitors, impress your clients
Agents no longer have to constantly switch between email and chat apps. Plus, work gets distributed amongst team members for maximum productivity. See your response times improve dramatically.
Create clear communications
Client emails, chats, and calls are neatly organized into one messaging timeline – so there's no chance of miscommunications.
Distribute the workload evenly
Emails and chats are sent to assigned agents.The first agent to answer the message becomes that client's designated support agent. This approach ensures the fastest reply times so that everyone gets served in a timely manner.
Transfers and conferences are available with emails too.
Email support doesn't have to be slow!
Your online support agents are trained to be quick and responsive. Apply their skills to email support too.
Let no email be left unanswered
The Jivo inbox ensures that every customer receives a timely reply.Monitor your support agents' performance with service quality metrics.
Let’s talk, we'd love to tell you more about JivoChat!
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