Guide to Connect WhatsApp Cloud API to Jivo
*Note: This integration is in the Beta phase and may experience the following limitations*
This instruction will help you find all three types of data that you need to use when connecting a channel in Jivo:
The new WhatsApp channel unlocks new opportunities at Jivo. It’s a paid module, you can pay within the Jivo platform, now you don’t need external providers anymore.
Make sure you already have a Facebook account. if you don’t, then the registration process is quite simple: just enter your login and password, and then confirm the mail.
Enable 2fa on your Facebook account: https://www.facebook.com/settings?tab=security
Register as a developer.
https://developers.facebook.com/async/registration/ and Create a Meta for Developers account
Here you have to verify your account via SMS or e-mail and review your contact email address.
Review your email address, and continue
Choose a role as Developer and press “Complete Registration”
You are now registered as a developer!
Creating the Facebook App
To get started, create your first app.
Select the app type “Business” (The app type can’t be changed after your app is created) and press Next
In next window you must provide your basic information:
Business Account (Optional)
Connecting a Business Account to your app is only required for certain products and permissions. You’ll be asked to connect a Business Account when you request access to those products and permissions.
Press the button “Create app”
It will ask for a password from the FB account - enter it and confirm.
In the opened window select WhatsApp:
As a result, an application will appear in your account. Excellent!
Next, you need Meta’s business account.
Click on your application tile twice, the following window will open. Now we are starting to create a Meta business account.
If it doesn’t exist, it will be created automatically. If there is one, you can select it, or create a new one automatically.
In the left menu bar, click on Getting started.
In this example, this profile does not have a business account:
Notice: if the FB account is new, then the Meta token simply will not be issued. You have to wait ~60 minutes
If you see a generated token here, we can continue.
Don’t copy this token, you don’t need it
Now you need to add a phone number to the business (Step 5 on this window).
Press “Add phone number”. Сomplete your business information to add your phone number.
Be careful with the site address - Facebook checks the URL, and if the site is not found, it can block the business + the number associated with it
If you don’t have a business website, you can use a URL from any of your social media profile pages.
Add a description of the company, or just click Next:
Enter a number. It needs to be confirmed.
Select the option “Text message” to receive a confirmation via SMS (selected by default), or select Phone Call to receive a call with a confirmation code. Fill in the number field and choose the way to receive the confirmation code without errors, otherwise you will have to wait 2 hours for the next attempt:
An SMS with a confirmation code will be sent to the number, enter, click Next (if the SMS did not come, click Back, try to select Phone Call):
If the page is refreshed, and the entered phone number appears in the From field, then everything is OK:
This screen contains two of the three types of data that the client needs to connect the WhatsApp Cloud API to Jivo
Phone number ID, WhatsApp Business Account ID
Copy them and save them, you will need them when connecting the channel to Jivo
Get an access token (the third and last field to connect the channel):
A client can have several businesses, it is important to choose the one on which the application was created. You can understand this from the list: check the business that has the created application:
3. Select the user type Admin (mandatory), set the name Jivo (this will help you to easily identify which system you use the token for integration). Click “Create system user”
4. Add assets to the created user by clicking on the “Add Assets” button:
In the window that opens, select the application and give access (Manage app enable), Save changes
Next, we generate a new token in several steps.
Click Generate New Token:
Select the previously created application (if there is only one, it will be selected automatically):
In permissions, we are only interested in
Click “Generate Token”
Your Access Token appears in the window that opens.
It must be copied and saved, there will be no more access to it - this is the third component for connecting a channel in Jivo
In the previous steps, we received all three necessary parameters for connecting the WhatsApp channel.
Now open Jivo, go to Manage -> Channels and find WhatsApp Plus there
Press «Connect» and then “Subscribe Now”
Then choose the license period and click “Checkout”
Then choose the payment method, fill in the necessary data and the module will be activated
In the window that appears, you need to fill in three fields with the data that you received in the previous steps:
• Phone number ID
• WhatsApp Business Account ID
• Access Token
And press Connect
After entering the data, a window will appear with the URLs for webhooks and Verify Token generated on the Jivo side:
You will need this data for the final stage of integration. Save them or leave the data tab open
In a new tab go to https://developers.facebook.com/apps/ and in the left menu bar click on WhatsApp-> Configuration -> Configure a webhook.
A window will open where you need to enter the data received in Jivo.
These are URL and Verify Token respectively.
Click the “Verify and safe” button
The window should close, the completed fields will appear in the Configuration field:
Right there press Manage and subscribe every action
Congratulations! You have connected the WhatsApp Cloud API Channel!
Now send your first message to the business number to make sure everything works!
This solution gives you the opportunity to process 1000 unique chats per month for free.
If you need to increase the limit, then you need to 1) verify your company on Facebook
Find out how you can verify your company and what payment tools you can choose on Facebook
Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.