Integration with Chatme.ai
Integrate Chatme.ai with Jivo and let a bot deal with new-coming chats. The bot will handle new dialogues and drop them in Inbox if it runs out of answers so that your agents can carry on.
Bot’s chat history can be found in "Contact Center" > "All" in Jivo app.
The first step to connect the integration is to sign up in Chatme.ai.
After that, sign in Chatme.ai admin panel and create a project.
Press the "+ Add agent" button in your project.
After that, navigate to the agent's settings: "Edit" > "Channels" > "Omnichannel" > "Add another channel":
The next step is to add Jivo channel:
Copy your token and save the settings:
Activate channel "Jivo".
It's time to connect integration on Jivo end. Go to Jivo app > "Manage" > "Integrations" and select "Chatme".
Enter the bot's name, upload a picture, and select which channels you want to apply the bot for. When all is set, press "Save":
The integration is now completed. You'll see the bot under "Connected integrations". You may always change its settings by hovering your mouse over the integration and clicking "Options".
Done! You may now test your bot to make sure it works as desired.